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Zebra One Care Services

MAXIMIZE ZEBRA DEVICE UPTIME AND BUSINESS PERFORMANCE WITH ZEBRA ONECARE SUPPORT SERVICES


Every day, you depend on your Zebra mobile computers, barcode scanners and printers to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximize device uptime and return on investment for your Zebra devices with Zebra OneCare Support Services. No matter what level of service you need, there’s a Zebra OneCare Service to support your critical operations and help improve business outcomes. Zebra OneCare services set the bar for service, support and repair - with experts that speak 17 languages offering unmatched from-the-manufacturer support — after all, nobody knows our products better than we do.

ESSENTIAL
BASIC ASSURANCE
This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:

  • Comprehensive coverage — if it’s broken, we fix it
  • Covers accidental damage, plus normal wear and tear
  • 8x5 local time live-agent support
  • 3-day repair turnaround time
  • Access to restricted software
  • Device Diagnostics for mobile computers
  • VisibilityIQTM OneCare® cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuardTM analytics reports

CHOOSE
MAXIMUM PROTECTION
Building on top of Essential support, Zebra OneCare Select provides additional capabilities, including:

  • 24x7 live-agent technical support
  • Advance device replacement - Same day shipment of replacement device
  • Spares pool management
  • Device Commissioning

PREMIER
ADVANCED SERVICES
When your business requires the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. Using our Visibility Services and Support Services, you choose the service components to meet the exact needs of your business and your workforce. Key features include:

  • Software Release Management
  • Single Point of Contact for Service Management
  • Incident, and Problem Management via Zebra's Managed Device Service Desk
  • Managed and Visibility service options

ZEBRA ONECARE SPECIALIZED COVERAGE

TECHNICAL AND SOFTWARE SUPPORT (TSS)
STANDALONE TECHNICAL SUPPORT SERVICES AND SOFTWARE SUPPORT Resolve all your technical support issues and get access to all the latest software updates with Zebra’s TSS. Features include:

  • Access to restricted software, including LifeGuard analytics, to ensure your software is up to date
  • 8x5 local time live-agent support
  • Priority service levels and escalation paths to ensure speedy resolution
  • 24x7 self-service access to Zebra’s comprehensive library of support materials and entitled firmware updates

ZEBRA ONECARE SV
RIGHT-PRICED FOR SELECT PRINTERS AND TC2X MOBILE DEVICES
This special value service provides the right coverage for the right price for eligible Zebra printers and TC2X mobile devices, including:

  • Coverage for normal wear and tear and device failures
  • 8x5 local time live-agent technical support
  • 5-day repair turnaround time
  • Additional per-incident damage and repair options available

ON-SITE SUPPORT
CERTIFIED SERVICE TECHNICIAN AT YOUR FACILITY
One call brings a Zebra-trained and certified service technician to your facility. Using genuine Zebra parts, your On-Site Support service technician quickly returns your Zebra device to original manufacturer specifications restoring your operations to full productivity.

  • Maximizes availability of your mission-critical Zebra devices
  • Single point of contact from start to resolution
  • Choose your response level: same business day, next business day or 2 business days
*Includes all parts and labor, travel, complete cleaning and adjustment; engineering changes and two preventative maintenance check-ups per year

At-a Glance Zebra OneCare
Feature Zebra One Care Essential Zebra One Care Select Zebra One Care Premier Zebra One Care Technical and Software Support (TSS) Zebra One Care SV Zebra One Care On-Site Support
General Description Basic Assurance Maximum Protection Advanced Managed Services Extended Technical Support and OS Software Updates Right Priced Protection On-Site repair by Zebra certified Service Technicians
Contract Length 3 or 5 years 3 or 5 years Custom 1, 3 or 5 years 2 years 1,2 or 3 years
Depot Turn-Around Time 3 business day from depot receipt Same day shipment of replacement device Same day replacement N/A 5 business day from depot receipt Essential On-Site Second Day Business Response
Essential On-Site Next Business Day Response
Select On-Site Same Business Day Response
Priority Live Agent Access to Technical Support M-F, local business hours 7/24 support Dedicated team M-F, local business hours M-F, local business hours Essential 2-Day and Next-Day:M-F, local business hours
Select Same-Day : 7/24 support
Return Shipping Ground Included / Optional: next business day Next business day Same day N/A Ground Included / Optional: next business day N/A
Operating System Software Updates (online access) check check check check check check
LifeGuard Android Security Updates check check check check check check
Comprehensive Coverage check check check N/A Wear and tear; functional failure only Optional includes printheads, normal wear, and tear and accidental damage
Manifacturer's Defects check check check N/A check check
Online Repair Order Portal for RMA check check check N/A check Availability varies by country and/or product
VisibilityIQ OneCare dashboard check check check check TC2x Only check
Device Diagnostic Service (Mobile Computers) check check check includes advanced diagnostics and triage N/A TC2x Only check
Spares Pool Management N/A check check N/A N/A N/A
Device Commissioning (Application and Configuration Management) Optional check checkincludes 3rd party software and app migration services N/A Optional included: Select on-site same day
Optional:essential on-site 2-day
Essential on-site next day
Battery Maintenance Service Optional Optional check N/A N/A N/A
Battery Refresh Service Optional Optional check N/A Optional for TC2x only N/A
Device Collection Service Optional Optional check N/A N/A N/A
Visibility Services: VisibilityIQ Foresight Optional Optional check N/A Optional Optional
Most Prefered
MC9300 Handheld Computer TC72 Handheld Computer TC8300 Handheld Computer WT6000 Wearable Computer VC8300 Vehicle Mount Computer MC9190-Z RFID Reader
Industrial Mobile Computers
Warehouse Management Solutions Manufacturing Solutions Handheld Computers Retail Solutions Field Mobility Solutions Handheld Computers Health Solutions Handheld Computers Transportation Solutions
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